Sometimes something on your computer isn"t working, & you will ask the built-in Windows Troubleshooters for help. Troubleshooters can find & fix many comtháng problems for you, but the issue "an error occurred while troubleshooting" may occur unexpectedly. helonhadat.com.vn will offer 8 useful solutions lớn fix this troubleshooting issue in this post.

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An Error Occurred While Troubleshooting Windows 10/8/7

Computer troubleshooting can be a tricky thing. But in Windows 10/8/7, there are built-in Troubleshooters that can help you to lớn resolve most of the comtháng Windows problems automatically in a few clicks.

For example, if you can"t add a new piece of hardware, or there are problems like unexpected keyboard behavior, program compatibility issues, search and indexing problems, Windows update issues, etc., Windows Troubleshooters can be helpful.

However, the Troubleshooters are not always working well. Sometimes, when you try khổng lồ fix computer issues, the error "An error occurred while troubleshooting" will appear on your computer screen in Windows 10/8/7, followed by an additional message.

The additional message may be:

A problem is preventing the troubleshooter from starting.An unexpected error has occurred. The troubleshooting wizard can"t continue.

Usually, there is a random error code in the interface of "An error occurred", like 0x80070057, 0x8000FFF, 0x80070005, 0x80070490, 0x80070002, 0x8e5e0247, 0x803c0103, etc.

It is annoying when Windows Troubleshooters doesn"t work, especially if you are solving a problem that has been bugging you for a while. How khổng lồ fix troubleshooting? Follow the solutions below khổng lồ find out how khổng lồ fix it.

How to Fix Troubleshoot Problems in Windows 10/8/7

Solution 1: Perkhung a System Restore

Step 1: Right-clichồng on This PC or Computer & cliông chồng Properties.

Step 2: In the pop-up window, click System protection to lớn enter the System Properties tab. Then, clichồng the System Restore button to start a system restore.


Step 3: After entering the System Restore window, cliông chồng the Next button to lớn continue.


Step 4: The created system points will be listed, just choose the desired restore point và click the Next button.


Step 5: Confirm your restore point & complete the restoration process by following the instructions on the screen.

After finishing the restoration, check whether troubleshooting error still persists.

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If you don"t have sầu a system restore point or system image tệp tin, what should you vì chưng khổng lồ fix Windows troubleshooters not working issue? Try other solutions below.

Solution 2: Start Cryptographic Services Using Service Manager

This is the most common solution & could fix the troubleshooting problem immediately. If the Cryptographic Services process is not running in the background, the “an error occurred while troubleshooting” issue will happen in Windows 10/8/7. Thus, you need to lớn enable the service.

Follow these steps to lớn enable Cryptographic Services:

Step 1: Press Windows & R keys on your keyboard at the same time khổng lồ điện thoại tư vấn out the Run dialog. Then, input services.msc in the text box and click the OK button or Enter key.


Step 2: After running the Services window, scroll down the list to lớn find Cryptographic Services, double-click it and set the Startup type lớn Automatic under the General tab. If Cryptographic Services is not running, you can click the Start button khổng lồ run it immediately.


Step 3: Finally, clichồng Apply & OK khổng lồ make all changes effective sầu.

Next, you can run the troubleshooter to see whether the error still appears on your computer screen in Windows 10/8/7.

Solution 3: Temporarily Disable User Account Control Temporary

If “an error occurred while troubleshooting” happens, you can try turning User Account Control off. Just follow the steps below:

Step 1: Type UAC in the search box and click Change User Account Control settings from the tìm kiếm results.

Step 2: Drag the slider all the way down to Never notify. Finally, cliông xã the OK button lớn apply the change.


This way, the Windows Troubleshooters not working issue may be solved. If it won"t work, continue lớn try other ways.

Solution 4: Disable Antivirut Program and Firewall

Sometimes the security software or firewall is the cause that keeps Windows Troubleshooters from searching for solutions on the Internet or sending the required information lớn Microsoft servers. To get rid of “an error occurred while troubleshooting”, you can try lớn temporarily disable your antivirut program or firewall và see if the troubleshooter works well.

Under some circumstances, you may have sầu lớn completely uninstall the security software & switch khổng lồ a different antivi khuẩn program.

Solution 5: Run System File Checker

You know, System File Checker (SFC) is a utility in Windows 10/8/7 which could be used khổng lồ scan for and restore corruptions in Windows system files. Some users clalặng that it is helpful for fixing their issues by running an SFC scan.

Sometimes if the Windows files become corrupted, a certain Windows troubleshooter may stop working with the message – “an error occurred while troubleshooting”. Here, you can follow the instructions lớn fix this troubleshooting error.

Step 1: Run Commvà Prompt as administrator.

Step 2: In the CMD window, đầu vào sfc /scannow commvà và hit the Enter key.

Step 3: Then the SFC scan starts. Keep in mind that the verification may take some time, thus, please wait patiently until the system scan completes.


After finishing the scan, you can exit the CMD interface. Then, you can use the troubleshooter on the Troubleshooting page & see if the troubleshooting error still exists. If you experience the issue again or SFC is not working, you can try using DISM scan instead.

Related article: Quickly Fix – SFC Scannow Not Working (Focus on 2 Cases)

To do this, see the following steps:

Step 1: Still, open Commvà Prompt as administrator.

Step 2: Type the command: DISM /Online /Cleanup-Image /RestoreHealth and press Enter to run it.

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Now, the DISM scan starts. This operation will also take some time, so please wait until it finishes.

Solution 6: Repair .NET Framework

Reportedly, sometimes the corrupted .NET Framework may give rise to lớn the issue - an error occurred while troubleshooting 0x8007005/0x8000FFF/ 0x80070057/, etc..

To get out of trouble, you need lớn repair your .NET Framework installation. This method is fairly simple và you can vày it by following the guide:

Step 1: In Windows 7, right-click on the Start button to lớn go to Control Panel và enter the Programs và Features section. In Windows 10, go to lớn Settings > Apps > Apps và features.

Step 2: Find .NET Framework from the các mục of installed programs and cliông xã on Uninstall/Change or Change.

Step 3: Choose the Repair option. Then, follow the wizards lớn fix your .NET Framework.

Once you complete the repair, troubleshooting might stop having errors.

Solution 7: Create a .bat File & Run It as Administrator

If the message "An error occurred while troubleshooting. The troubleshooting wizard cannot continue" appears in Windows 10/8/7, you can try this method.

Step 1: Just create a notepad file or text document on your computer.

Step 2: mở cửa the document, & type the following lines:

eđến off

net stop wuauserv

cd %systemroot%

ren SoftwareDistribution SoftwareDistribution.old

net start wuauserv

net stop bits

net start bits

net stop cryptsvc

cd %systemroot%system32

ren catroot2 catroot2.old

net start cryptsvc

regsvr32 Softpub.dll

regsvr32 Wintrust.dll

regsvr32 Mssip32.dll

regsvr32 Initpki.dll /s

emang đến Restarting Computer

shutdown.exe cộ -r -t 00

Step 3: Save the tệp tin as a .bat file, for example, repair.bat.

Step 4: Right-click on this tệp tin and choose Run as Administrator.

After the operation finishes, restart your computer & kiểm tra whether the Windows Troubleshooters not working issue still persists. Usually, this method is quite helpful lớn fix troubleshooting.

Solution 8: Modify Registry Editor

In some forums & videos, some users have provided one way khổng lồ get rid of the troubleshooting error, which is to change Windows Registry.

To do this, see the following guide:

Step 1: Press the Windows logo & R key on the keyboard at the same time to open the Run dialog.

Step 2: Enter regedit và press Enter key.

Step 3: Go to the path:


Step 4: Right-clichồng on the ScriptedDiagnostics key & choose the Delete option.


Step 5: Go to lớn another path:


Step 5: Right-click on the registry key ScriptedDiagnosticsProvider & delete it.

Step 6: Exit the Registry Editor và restart your computer.

In conclusion, most of the solutions are introduced here, If you are looking for the ways lớn fix troubleshoot problems with the error code 0x8007005, 0x8000FFF, 0x80070057, 0x80070002, và more, these above methods are helpful. Just try them one by one to fix the troubleshooting error.

"I receive sầu "an error occurred while troubleshooting" message when I use one of the Windows Troubleshooters khổng lồ fix my issue. Thankfully, this post is helpful."Cliông xã khổng lồ tweet

Bachồng up Your PC after Fixing Troubleshoot Problems

Now, the issue – “an error occurred while troubleshooting”, should have been fixed.

To avoid experiencing the same issue or other computer problems & perform a quiông chồng recovery, we strongly recommkết thúc you to lớn bachồng up your computer system or important data so you are able khổng lồ quickly & effectively restore the system or retrieve lost data in the event of system accidents or data loss.

For computer backup, helonhadat.com.vn ShadowMaker, the không tính phí & professional backup software for Windows 10/8/7, will be your good choice. It easily backs up your crucial files/folders, Windows operating system, partition or the entire disk.

Above all, it can let you automatically bachồng up your files or system by letting you mix the time point with the Schedule feature. Moreover, incremental and differential backup are supported, protecting your PC safe well.

Now, tải về helonhadat.com.vn ShadowMaker Trial Edition on your PC after finishing fixing the troubleshooting error.

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Let"s see how to lớn use this freeware to lớn bachồng up your system or files.

Step 1: Run this tool in Windows 10/8/7, cliông chồng Keep Trial and choose the Connect in the Local section.

Step 2: In the Backup page, you will find this backup software backs up the Windows system by default. And the destination thư mục may be chosen if you have sầu more than 1 disk. Just cliông chồng the Bachồng up Now button lớn run the task immediately in the Manage page.


Once you finish the system backup, you can restore the PC lớn a normal state when the troubleshoot problems or other system accidents happen. Now, don"t hesitate to use it khổng lồ protect your PC.

Bottom Line

When using one of the Windows Troubleshooters to fix some issues, the troubleshooter may be not working with the message "an error occurred while troubleshooting" followed by a random code lượt thích 0x8007005, 0x8000FFF, 0x80070057, 0x80070002, etc. in Windows 10/8/7.

If you are plagued by this error, just try the above sầu 8 solutions one by one. To back up your PC and restore it lớn a previous state quickly and effectively, just try helonhadat.com.vn ShadowMaker to create a backup image of the system or important files.

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On the other hand, if you have sầu any suggestion khổng lồ fix troubleshoot problems or any question associated with helonhadat.com.vn software, please tương tác us via leaving a comment or sending an email khổng lồ .



Vera Follow us

Position: Columnist

Vera is an editor of the helonhadat.com.vn Team since năm 2016 who has more than 5 years’ writing experiences in the field of technical articles. Her articles mainly focus on disk và partition management, PC data recovery, video conversion, as well as PC backup và restore, helping users to lớn solve some errors và issues when using their computers. In her spare times, she likes shopping, playing games & reading some articles.